At Sohail Electronics, we are committed to ensuring our customers have a satisfying shopping experience. If, for any reason, you are not entirely pleased with your purchase, we have a flexible return policy to address your concerns. To qualify for a return, the item must be unused and in the same condition as when you received it, with all original packaging, manuals, and accessories intact. Returns can be initiated within 14 days of delivery, and customers must provide proof of purchase, such as an invoice or receipt. Please note that certain items, such as personal care electronics and items on clearance, are not eligible for return due to hygiene reasons and special promotions.

Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. If approved, a refund will be processed using the original payment method within 7-10 business days. Suppose the product is found to be damaged or incomplete. In that case, Sohail Electronics reserves the right to deny the return or issue a partial refund based on the item’s condition. Shipping fees for the return are the customer’s responsibility unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to avoid any issues in the return process. Items returned without prior authorization from Sohail Electronics may not be accepted.

For exchanges, if you receive a defective or damaged item, we will happily replace it with the same model at no extra cost, provided the issue is reported within 48 hours of delivery. Suppose you wish to exchange for a different model or product. In that case, the returned item must be in new condition, and any price differences will be adjusted accordingly. At Sohail Electronics, customer satisfaction is our priority, and we aim to provide a hassle-free return experience that matches the quality of the products we sell. Please get in touch with our customer service team if you have questions or need further assistance with your return or exchange.